Shipping & Returns

SHIPPING & RETURNS

Once the order is placed, Forsythia garments will take up 7 - 10 business days to produce - as we operate on a made-to-order production process. Once we receive the order and the garment is ready to be shipped, you will receive an e-mail from us. From the receipt date of the e-mail, the shipping process will begin. Tracking numbers will be provided upon shipment. 

Items must be unworn, unaltered, unwashed, and with all manufacturers tags attached. 


 IMPORTANT INFORMATION

We are unable to redirect orders once items have been dispatched. All orders are shipped via Fedex or UPS from 9am -5pm ET, Monday though Friday.


 RETURNS AND EXCHANGES 

Making a return is convenient when using our free collective service. You may request a return authorization number by customercare@forsythiastudio.com. 

- Returns with full refunds are accepted within 7 days of receipt, as long as the apparel and accessories are returned new, unused and unaltered with all manufacturers tags attached. 

 - Exchanges or return for credit are accepted 14 days of receipt.

 - A return authorization number is required for a return to be accepted. Please note that an RA number is issued solely as a preliminary return management measure and does not guarantee that a return will be accepted if the merchandise returned does not comply with the conditions noted in our return policy. 

 - Garments must be returned new, unused and unaltered with all manufacturers tags attached. Any special packaging, accessories or attachments that was included with your item(s) must also be returned or a restocking fee may be deducted from the amount of your refund. 

 - Due to the select nature of our merchandise, Forsythia regrets that we cannot guarantee availability of merchandise for exchanges. To ensure item availability, it would be the most efficient if you return the original item for refund and place a new order for the preferred size or color. Please contact customercare@forsythiastudio.com for exchange assistance.

 - Refunds are only issued in the same form as was utilized for payment. In addition, any credit for gift returns will be issued to the original purchaser. Only items purchased from www.forsythiastudio.com will be accepted for return. 

 - Once your package has been received at Forsythia, your refund will be processed in the original form of payment within 7 business days.

 - All items undergo strict quality control standards before they are shipped to customers. Should you receive an item that is not in perfect condition please contact customer care immediately. 

SALE ITEMS 

Items purchased at a discount are ineligible for refund or exchange. 

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